Send us a message about your project and we will help you bring your ideas into reality.
How long does it take to create a design?
Creating a design can take anywhere from 15 minutes to several hours depending on how well you provide direction to the artist. Communication is key.
If I don’t use what has been created after it has been finished, do I still need to pay?
Yes, any project that has been completed will need to be paid. If you do not wish to continue the project, you will need to write this in writing and refer to our refund policy to determine whether you will receive a refund.
What payment methods do you accept?
Currently, our payment methods include: Direct Bank Transfer, Cash, Paypal. You may request to pay via the Airtasker app by posting a job but this accrues a 25% surcharge.
You may also request to pay via credit card but this has a 3% surcharge.
Why are you more expensive via Airtasker?
Airtasker takes 25% of the quoted job price for each task.
How much should a graphic designer/animator cost?
Every graphic designer/animator have different rates depending on their skills. A junior can start at $20 per hour of work. A more skilled artist can start from $50 per hour.
How does your pricing work?
We quote on a “per project” basis rather than an hourly rate. This means that when you get your quote, each task will be broken down thoroughly and you will know exactly what you are paying for.
Does my quote include revisions?
Yes, all quotes include unlimited revisions for the client.
Can I have the editable file for the project?
Editable files of any projects can be requested in writing from the artist. You must first clear your invoice balance to receive this.
Why is there a non-refundable 20% deposit?
The 20% deposit is to ensure that you are providing a 100% approval for the project to commence and to prevent any unnecessary work being started without direction.
Can you remove the watermark?
The watermark will be removed once the full payment has been received as all files are property of Ellephant Studios until the final hand over.
Why does my invoice say “Business is not registered for GST and you have not been charged”?
This is because Ellephant Studios is currently not registered for GST (Goods and Services Tax).
Where is my receipt?
Receipts are usually issued once payment has been received. However, if you require another copy or have not received yours, feel free to send us an email to email@example.com